Employee Assistance Program (EAP)

Committee Chair - Vacant

Committee Members

About This Committee

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families and partners. We provide information and assistance to Flight Attendants needing support on personal issues. We also receive and act upon information regarding the professional conduct of Flight Attendants.

Specific Duties & Responsibilities

EAP peer representatives are trained to provide three
distinct, but interrelated, services which include:

~ Assessment, Support and Referral Services
EAP reps assist members in identifying and developing an action plan to
address personal and work-related concerns. EAP provides support to
a troubled Flight Attendant (TFA) during the problem resolution process.
When professional services or resources are required, the EAP identifies an
appropriate referral(s) and facilitates the TFA’s successful linkage to it.
~Professional Standards
EAP offers a range of conflict resolution strategies, skills and support to
help co-workers resolve disputes among themselves without the need for
management intervention.
~ Critical Incident Response
EAP offers and/or coordinates a range of critical incident stress management
services to promote and accelerate recovery in the aftermath of traumatic
and/or critical incidents, both on and off the job.